Definitions and Key Terms
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preferences or login information. You can read more about cookies in our Cookie Statement.
- Country: where Razdalje.si or the owners/founders of Razdalje.si are based, in this case Slovenia.
- Customer: refers to the company, organisation or person that signs up to use the Razdalje.si Service to manage the relationships with your customers or service users.
- Device: any device connected to the internet, such as a phone, tablet, computer, or any other device that can be used to visit Razdalje.si and use the Service.
- IP address: every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. The numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
- Personnel: refers to those individuals who are employed by Razdalje.si or are under contract to perform the Service on behalf of one of the parties.
- Personal Data: any information that directly, indirectly, or in connection with other information – including a personal identification number – allows for the identification of a natural person.
- Service: refers to the service provided by Razdalje.si as described in the Terms and Conditions (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: this site, which can be accessed via the URL: www.razdalje.si.
- You: a person or entity that is registered with Razdalje.si to use the Service.
What Information Do We Collect?
We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
- Email addresses
- Mailing addresses
- Billing addresses
- Debit/credit card numbers
How do we Use the Information we Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience (your information helps us better respond to your individual needs).
- To improve our service (we continually strive to improve our service based on the information and feedback we receive from you).
- To improve customer services (your information helps us more effectively respond to your customer service requests and support needs).
- To process transactions.
- To manage a contest, promotion, survey or other site features.
- To send periodic e-mails.
When do we Use Customer Information from Third Parties?
We receive some information from third parties when you contact us. For example, when you submit your e-mail address to demonstrate interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made public available on social media. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we Share the Information we Collect with Third Parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, e-mail management, storage marketing, credit card processing, customer services and fulfilling orders for products and services you may purchase through our platform. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate the general location and other technographics such as connection speed, whether you have visited the Service in a shared location, and the type of device used to visit the Service. They may gather information about our advertising and what you see on the Service and then provide auditing, research, and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.
Where and When is Information Collected from Customers and End Users?
We will receive personal information that you submit to us. We may also receive personal information about you from third parties as described above.
How do we Use your E-mail Address?
By submitting your e-mail address on this website, you agree to receive e-mails from us. You can cancel your participation in any of these mailing lists at any time by clicking the opt-out link or another unsubscribe option that is included in the respective e-mail. We only send e-mails to people who have authorised us to contact them, either directly, or though a third party. We do not send unsolicited commercial e-mails because we hate spam as much as you do. By submitting you e-mail address, you also agree to allow us to use your e-mail address for customer audience targeting on sites like Google or Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. E-mail addresses submitted only though the order processing page will be used to the sole purpose of sending you information and updates pertaining to you order. If, however, you have provided the same e-mail to us though another method, we may use it for any of the purposes stated in this Policy. Note: if at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.
Could my Information be Transferred to other Countries?
We are incorporated in Slovenia. Information collected via our website, though direct interactions with you, or from the use of our help may be transferred from time to time to our offices or personnel, or to third parties located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have the laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by the applicable laws, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
Google DoubleClick DART Cookie
Advertising Partners Privacy Policies
Note that Razdalje.si has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Razdalje.si does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Is the information Collected through our Service Secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorised access, maintain data security, and correctly use your information. However, neither people nor security systems are fool-proof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable laws impose any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I Update or Correct my Information?
The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows.
To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted as appropriate as soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organisation of which you are a customer.
Sale of Business
How Long do we Keep your Information?
We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this Policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or anonymise it so that we can’t identify you.
How do we Protect your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use a secure server. All supplied sensitive/credit card information is transmitted via the Secure Socket Layer (SSL) technology and then encrypted in our payment gateway provider’s database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We strive to constantly improve these security measures to keep your personal information safe. However, keep in mind that even the best security measures may not completely eliminate all risks. Therefore, we cannot ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
The laws of Slovenia, excluding its conflicts of law rules, shall govern this Agreement and your use of our Service. Your use of our service may also be subject to other local, state, national, or international laws. In case of any conflict between this agreement and the laws of the Republic of Slovenia, the requirements of the relevant legislation shall prevail.
Links to other Websites
We use remarketing services. Remarketing (or retargeting) is the practise of providing ads across the internet to people who have already visited our website. It allows us to seem like we’re “following” people around the internet by serving ads on the websites and platforms they use most.
In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that you child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
We may display, include or make available third-party content (including data, information, applications, and other products/services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
Information about General Data Protection Regulation (GDPR)
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have over their personal data.
Any data that relates to an identifiable or identified individual is a part of GDPR. The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent ways and should be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfill a specific purpose and it should only be used for that purpose. We must specify why we need the personal data when we collect it.
- Personal data should be held no longer that necessary to fulfill its purpose.
- People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organisation.
Individual Data Subject’s Rights – Data access, Transferability and Deletion
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve, and remove personal data. We got you! We’ve been set up as self service from the start and have always given you access to your data and your customer data. Our customer support team is here for you to answer any questions you might have about working with the API.
Last updated 20.10.2023